Returns & Exchanges
Effective Date: January 1, 2026
1. Purpose & Scope
This Returns & Exchanges Policy applies to all purchases made through Apex Luxe Home via our website at https://apexluxehome.com (“Website”). Our intent is to provide a clear, fair, and elevated experience should a return or exchange be required.
2. Concierge Support
Our Concierge Support team is available to assist with returns, exchanges, and order coordination.
Email: Support@apexluxehome.com
Phone: 1-888-868-5778
Website: https://apexluxehome.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
3. Return Eligibility
Customers within the United States may request a return within 14 days of confirmed delivery, subject to the conditions outlined below.
3.1 Conditions for Return
To qualify, items must:
- Be unused, undamaged, and in original condition
- Be returned in original packaging with all tags and labels intact
- Include proof of purchase
Items that do not meet these standards may be declined or approved for a partial refund at our discretion.
4. Return & Exchange Process
4.1 Requesting a Return or Exchange
To initiate a request:
- Contact Concierge Support within 14 days of delivery
- Provide your order number and the reason for your request
Once reviewed, you will receive detailed return instructions and, where applicable, a Return Authorization and shipping instructions.
4.2 Preparing Your Return
Please ensure:
- Items are securely packed in their original packaging
- All accessories, manuals, and complimentary items are included
- Any provided return documentation is enclosed
4.3 Shipping Your Return
- Ship your return within 7 days of receiving authorization
- Use a trackable shipping method to ensure safe delivery
5. Return Shipping Costs
Unless otherwise stated:
- Return shipping costs are the responsibility of the customer
Shipping fees are non-refundable, except in cases of confirmed defects or fulfillment errors.
6. Return & Exchange Scenarios
6.1 Change of Mind
- Items must meet return eligibility requirements
- Requests must be submitted within 14 days of delivery
- Refunds are issued to the original payment method, less any applicable restocking fees
6.2 Defective or Damaged Items
- Notify Concierge Support within 48 hours of delivery
- Provide supporting photos or video
- We will offer a replacement or full refund, including return shipping, as applicable
6.3 Incorrect Item Received
- Contact Concierge Support immediately upon receipt
- We will arrange return shipping at our expense and ensure the correct item is delivered
6.4 Lost or Undelivered Orders
- Contact Concierge Support if your order does not arrive within the estimated delivery timeframe
- If confirmed lost, we will issue a replacement or full refund
6.5 Order Cancellations
- Before shipment: Orders may be cancelled for a full refund
- After shipment: Please follow the standard return process once received
6.6 Brand-Fulfilled Orders
Apex Luxe Home works in close coordination with our brand partners to facilitate order resolution when needed. Because items are fulfilled and shipped directly by the manufacturer or brand partner, return eligibility, exchanges, refunds, and damage claims are governed by the policies and standards of the brand fulfilling the order.
Due to the nature of luxury appliances, fixtures, and specialty home goods, certain items may be designated as final sale once shipped. Where applicable, resolution may include repair, replacement, or other remedies as determined by the brand partner following review.
Our Concierge Support team remains your point of contact throughout this process and will assist in coordinating communication and next steps on your behalf.
7. Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
- Custom or personalized items
- Perishable goods
- Intimate or sanitary items unless unopened and unused
8. Refunds
8.1 Refund Review
- Refunds are issued after the returned item is received and inspected
- Customers will be notified via email once the refund is approved or declined
8.2 Refund Processing
- Refunds are issued to the original payment method
- Please allow up to 14 business days for funds to appear, depending on your financial institution
8.3 Partial Refunds
Partial refunds may apply if:
- Items show signs of use or damage not caused by Apex Luxe Home
- Components or original packaging are missing
- Returns are received outside the approved return window
9. Exchanges
- Exchanges are available for defective, damaged, or incorrect items
- To request an exchange, contact Concierge Support at Support@apexluxehome.com
Shipping Costs:
- Covered by us for defective or incorrect items
- Customer responsibility for exchanges due to preference or change of mind
10. Timelines at a Glance
- Return Request Window: 14 days from delivery
- Return Shipment Window: 7 days after authorization
- Processing Time: Up to 14 business days after inspection
- Refund Posting: Up to 14 business days after approval
11. Legal Rights
This policy does not affect any statutory rights you may have under applicable consumer protection laws.
12. Questions & Assistance
For additional support:
- Visit our FAQ page
- Contact Concierge Support
Email: Support@apexluxehome.com
Phone: 1-888-868-5778
By placing an order on our Website, you acknowledge and agree to this Returns & Exchanges Policy.
Apex Luxe Home
Support@apexluxehome.com
1-888-868-5778
United States