Delivery Information
Effective Date: January 1, 2026
1. Introduction
At Apex Luxe Home (“Company,” “we,” “us,” or “our”), we are committed to providing a refined and transparent shipping experience. This Shipping Policy outlines how and when orders placed on ApexLuxeHome.com (the "Website") are processed, shipped, and delivered.
2. Shipping Destinations
Currently Shipping To:
• United States
Future Expansion:
We are actively working to expand our shipping destinations. International availability will be announced on our website as it becomes available.
3. Shipping Costs
Domestic Shipping (United States):
• Standard Shipping: Complimentary shipping on qualifying orders
• Flat-Rate Shipping: A flat shipping rate may apply to certain items, locations, or oversized products
No Hidden Fees:
All shipping costs are clearly displayed at checkout before purchase. There are no surprise charges.
4. Order Processing Time
Processing Time:
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same business day.
Weekend & Holiday Orders:
Orders placed on weekends or holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping (United States):
• Standard Shipping: Estimated 3–7 business days after processing
• Expedited Shipping: Options may be available on select pieces at checkout
Delivery Estimates:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, supply chain disruptions, or manufacturer fulfillment timelines.
6. Shipping Methods & Carriers
Trusted Carriers:
We partner with reputable national carriers, including:
• USPS
• UPS
• FedEx
• Freight carriers (for large or specialty pieces)
Shipment Tracking:
Once your order ships, tracking information will be sent to you via email.
Insurance:
Shipments are protected against loss or damage during transit.
7. Order Tracking
After your order ships, you will receive an email containing:
• Your tracking number
• Carrier details
• A link to track your shipment
If you have created an account with us, you may also view your order status and tracking details by logging into your account.
If you need assistance at any point, our concierge support team is happy to help.
Email: Support@ApexLuxeHome.com
Phone: 1-888-868-5778
8. Delivery Issues
8.1 Delayed or Lost Packages
If your order experiences an unexpected delay beyond the estimated delivery window, please contact us at:
Email: Support@ApexLuxeHome.com
Phone: 1-888-868-5778
If tracking shows a package as delivered but you have not received it, please:
• Confirm the shipping address provided
• Check with neighbors or building management
• Contact us for further assistance
8.2 Damaged Packages
If your order arrives damaged:
• Take clear photos of the packaging and item
• Contact us within 7 days of delivery
We will arrange a replacement or refund as appropriate.
9. Missing Items
If an item is missing from your order, please contact us within 7 days of delivery and include:
• Your order number
• A description of the missing item
We will promptly investigate and resolve the issue.
10. Returns & Refunds
Returns:
Returns may be requested within 30 days of delivery.
Return Conditions:
• Items must be unused, undamaged, and in original packaging
• Certain pieces, including special-order, made-to-order, or personalized items, are final sale and not eligible for return
Return Shipping Costs:
• Customer-initiated returns: the customer is responsible for return shipping
• Returns due to our error or a defective item: return shipping is covered by us
Refunds:
Refunds are processed within 7–14 business days after the returned item is received and inspected. Refunds are issued to the original payment method.
11. Incorrect Address
Please ensure all shipping details are accurate at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer:
• We will contact you to arrange reshipment
• Additional shipping charges may apply
12. International Customs & Duties
At this time, Apex Luxe Home ships within the United States only.
When international shipping becomes available, customs duties, taxes, and import fees will be the responsibility of the customer.
13. Contact Information
For shipping or delivery inquiries, please contact:
Email: Support@ApexLuxeHome.com
Phone: 1-888-868-5778
Concierge Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
14. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to our website. We encourage customers to review this policy periodically.
Thank you for choosing Apex Luxe Home.
We appreciate your trust and are honored to serve you.