After checkout, your order is reviewed and confirmed with the manufacturer. Once production status and delivery details are finalized, a dedicated logistics partner coordinates scheduling and fulfillment. Our team remains available throughout the process to ensure a smooth experience.

We do not offer price matching. Instead, we offer Official Price Assurance.

Apex Luxe Home Collection is committed to preserving the integrity and value of the luxury brands we represent. We adhere strictly to Minimum Advertised Pricing (MAP) established by our manufacturing partners, ensuring consistent and authorized pricing across all approved sales channels.

Our commitment to you includes:

1. Official Price Assurance
   Every item is priced in full compliance with manufacturer MAP guidelines for the specific model and configuration selected—ensuring you receive the correct, authorized price without inflated markups or unauthorized discounts.
   
2. Unrivaled Total Value
   The price you pay reflects more than the product alone. It includes manufacturer-direct fulfillment, applicable white-glove delivery services, verified product authenticity, warranty protection, and dedicated concierge support—value that extends beyond price comparison alone.
   

We believe investing in a luxury appliance or fixture should be a seamless, high-touch experience from selection through delivery. Our focus is on delivering the integrity, service, and assurance expected at this level—not competing on discounts.

Once an order has been confirmed with the manufacturer, cancellations or modifications may be limited. Policies vary by brand and product, and availability is determined by production scheduling and allocation. We recommend contacting our team promptly after purchase so we can advise based on the specific item and brand partner.

Delivery is included with most purchases and fulfilled directly through the manufacturer or their authorized logistics partners within the contiguous United States.

Delivery services are structured to reflect the care required for luxury appliances and architectural fixtures. Service level and timing vary by brand and are confirmed prior to shipment.

Installation is not included unless explicitly stated by the manufacturer.

Additional delivery details, placement options, and unpacking services vary by brand and product requirements. Our team is available to assist with coordination when applicable.

Our curated collection includes brand-produced pieces that are often released in limited quantities or controlled production cycles. Availability and lead times vary by brand and model and are confirmed prior to shipment.

Delivery is fulfilled directly by the manufacturer or their authorized logistics partners. Once your order is ready, a scheduling coordinator will contact you to arrange a delivery window appropriate for the product and location.

Every product page on Apex Luxe Home Collection provides detailed manufacturer technical diagrams required by your architect or contractor to properly plan installation:

• For Ovens, Steam Units, and Refrigeration Columns (Built-In Appliances):
  You must verify the Cut-Out Dimensions, which define the precise opening size (height, width, and depth) required within surrounding cabinetry for a flush installation. Manufacturer technical diagrams are available for download on each product page.
  
• For Ranges (Freestanding Appliances):
  You should confirm the Exterior Width and ensure adequate Ventilation Clearance is allocated for the range hood and surrounding surfaces.
  
• For Bath Tubs and Sinks (Fixtures):
  You must confirm the Rough-In Space provided by framing or plumbing, as well as the overall Exterior Dimensions. For larger tubs, your contractor must also verify floor load support, accounting for the combined weight of the fixture and water.

Yes. All products are covered by the original manufacturer’s warranty, which varies by brand and product category. Warranty details are provided by the manufacturer and included with your purchase documentation.

Yes. We work exclusively with verified manufacturers and authorized fulfillment partners to ensure product authenticity, proper documentation, and warranty coverage.

Yes. OurConcierge Support teamis available to assist with product specifications, delivery coordination, and pre-purchase questions.

We do not provide installation services directly. Installation must be completed by licensed professionals appropriate to the product type. We are happy to coordinate with your architect, designer, or installer when needed.

Installation is not included unless explicitly stated by the manufacturer. Delivery services typically include placement and unpacking, depending on the product and brand.